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Dell Inspiron 15 dark screen (not completely black)

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Blakerman17 Posts 5 Registration date Wednesday January 28, 2015 Status Member Last seen January 30, 2015 - Jan 29, 2015 at 07:46 PM
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Jan 30, 2015 at 05:04 PM
Hello,
I own a dell Inspiron 15 5000 series and I have had a recent problem. When I turn on my laptop, I see the dell startup screen and my login screen pops up (I should note that I have windows 8.1). I login successfully and then where the start menu should be, all I see is a dark screen (not completely black) with my mouse pointer visible and able to move. I also am able to use the ctrl-alt-del tool with all options on there. Any ideas/ help would be greatly appreciated.
Thanks
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xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,825
Jan 30, 2015 at 05:04 PM
You might want to read this:

http://botcrawl.com/how-to-refresh-and-reset-windows-8-operating-systems/
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