Trying to prove my identity to yahoomail. But cant do it

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Indhu - Jan 30, 2015 at 02:18 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Jan 30, 2015 at 04:54 AM
Hello,

I remember my yahoomail id and password. But when I tried to access the mail it asks my identity. When I tried to do that, it sends the account retrieval mail to my alternate email id. which is NOT OPERATIONAL now.

The other options of mobile number / secret question are not appearing at all. I desparately want to access my account but I am stuck with this.

Kindly let me know how can I access my mails by getting the confirmation message in my mobile / through security question.
thanks

1 response

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,163
Jan 30, 2015 at 04:54 AM
Hello

You must contact Yahoo Costumer Care using this form explaining your issue:

https://io.help.yahoo.com/contact/index?page=oops
Good luck
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