Dell laptop black screen

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sana - Feb 4, 2015 at 08:25 AM
 sana - Feb 4, 2015 at 10:30 AM
Hello,


I am having the dell laptop of vostro 1014 with os windows 8.1, my laptop showing black screen after login,plzzz help me asap.
Regards
Sana
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2 responses

Blocked Profile
Feb 4, 2015 at 09:47 AM
Good Morning. What happens if you hit the start key? Does it boot in safe mode?
No,if i press f8 it is not showing anything just going to windows start up as before
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Ya i am able to hear spinning sound and i am able to see evrything by using task manager option
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KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017   122
Feb 4, 2015 at 10:16 AM
Hello sana,

Can you hear the hard drive or fan spinning up? If you can hear the drive spinning, but nothing showing on the screen, then the problem might be with the cooling system of your video card. Probably the North Bridge burnt out and have to be replaced.
You could check also the power supply of the mother board and the hard drive.

Hope this helps.

KY_WD