External HDD Error

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zabadak
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Sunday March 29, 2015
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- Mar 29, 2015 at 12:18 PM
R2D2_WD
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- Mar 30, 2015 at 02:42 AM
We have a Hitachi XL 1000 HDD which is giving the "The file or directory is corrupted and unreadable" error.

CHKDSK /F & /R show no errors and both give the correct volume name as HITACHI, whereas Windows Explorer shows it as E: Local Disk. A simple DIR in DOS produces the error again!

The standard disk-check utility closes without error, whether I check the tick-boxes for Automatically fix errors or not!

There are too many important files to write the disk off and we are desperate to get them back. We appreciate we will have to buy a new disk to transfer the data too upon retrieval.

Any help would be greatly appreciated.

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R2D2_WD
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Mar 30, 2015 at 02:42 AM
Hi Zabadak,

You have done some pretty good job with the troubleshooting. Usually, in similar cases, chkdsk is a good solution. Since it is not really working, I recommend you to check if this error keeps showing if you connect the drive on another PC and with another USB cable. Use some diagnostic utility from the drive manufacturer's web page. If there is no improvement, you could try using a Linux Live CD in order to save your data. If you manage to copy it, format the drive.

Hope this helps
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