Missing Mass Storage Driver, Can't Install Windows.

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Help - Apr 22, 2015 at 11:58 PM
R2D2_WD
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Monday September 1, 2014
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- Apr 27, 2015 at 02:55 AM
Hello,

I am helping out a friend by fixing their computer. I am in a situation where I was requested to remove any virus that surfaced and update the OS fully once finished. At this point the computer was working fully. Until...

I ran a couple of quick scans, one was "ComboFix" and the other "Adwcleaner".

- Both scans concluded with finding heavy viruses/adware, which were removed
later upon my request.


One I felt that was out of the way, I started to update the OS, which took a while, having that the RAM on this computer is very low.

- Now during this phase, adware started to pop-up out of nowhere, asking me
to install 3rd party software, which I denied repeatedly.

- Programs like "Search Protect" were automatically being installed without
permission. So I kept uninstalling them, again and again.

- After a few installations from Windows Update, the computer had to reset.
Now at this point, all went to shit.


Now every time I pass the loading bar at the start-up screen, I get shot back with the computer resetting.

After a few times of that, a black screen displays a list of 2 options, one is
"Start Windows Normally" and the other is "Repair". None of them work
properly.

- The repair option allows me to use a list of tools that I can use to recover an
image or repair a problem, etc. But all undoubtedly require a Mass Storage
Driver, which is missing. This is the only issue preventing me from moving
forward.


Currently I am trying to wipe the computer entirely and start with a fresh installation (My friend does not mind).

- I have the Installation files put on to a USB flash drive properly.

But that won't even work having that there's no Disk to format or overwrite.


Is there any solution to this? Thanks in advance.

Computer Specifications:

Name: ACER Aspire One
Model: KAV60 or AOD250
RAM: 1GB
OS: Windows 7 32-bit (Starter)
USB Slots: 3 in total (All 2.0)


1 reply

R2D2_WD
Posts
3606
Registration date
Monday September 1, 2014
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February 20, 2017
152
Apr 27, 2015 at 02:55 AM
Hi Help,

You mean that there is no HDD to put the new Windows on? The installation does not recognize your hard drive? If it is so, I recommend you to enter BIOS and check if everything is properly listed. If the HDD is missing there may be some connectivity issue or the drive has failed. If the laptop has some warranty left, advise your friend to contact the reseller.

https://support.microsoft.com/en-us/windows?ui=en-US&rs=en-001&ad=US - check this article. You may find useful suggestions.

Hope this helps

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