Cant detect my external hdd
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eric
-
30 Apr 2015 à 09:07
R2D2_WD Posts 3606 Registration date Monday 1 September 2014 Status Member Last seen 20 February 2017 - 4 May 2015 à 02:20
R2D2_WD Posts 3606 Registration date Monday 1 September 2014 Status Member Last seen 20 February 2017 - 4 May 2015 à 02:20
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2 responses
Ambucias
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47312
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Monday 1 February 2010
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30 Apr 2015 à 18:25
30 Apr 2015 à 18:25
After plugging in the device, go to device manager (In run type "devmgmt.msc") In Device manager go to "Universal serial bus controllers" It should list the storage devices that you have connected to your PC. Right click and then click "Uninstall. Remove the USB drive and restart your system.
Try connecting the device again
Try connecting the device again
R2D2_WD
Posts
3606
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Monday 1 September 2014
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20 February 2017
155
4 May 2015 à 02:20
4 May 2015 à 02:20
Hi Eric,
I recommend you to follow the steps provided by Ambucias. Try the device with another USB cable.
From the link below you can find some drivers updates. Search yout My Passport model and download the latest drivers. When you connect the drive, can you see the LED turned on?
http://products.wdc.com/support/kb.ashx?id=rqQY4n
Hope this helps
I recommend you to follow the steps provided by Ambucias. Try the device with another USB cable.
From the link below you can find some drivers updates. Search yout My Passport model and download the latest drivers. When you connect the drive, can you see the LED turned on?
http://products.wdc.com/support/kb.ashx?id=rqQY4n
Hope this helps
