Cant detect my external hdd
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eric
-
Apr 30, 2015 at 09:07 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - May 4, 2015 at 02:20 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - May 4, 2015 at 02:20 AM
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2 responses
Ambucias
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Apr 30, 2015 at 06:25 PM
Apr 30, 2015 at 06:25 PM
After plugging in the device, go to device manager (In run type "devmgmt.msc") In Device manager go to "Universal serial bus controllers" It should list the storage devices that you have connected to your PC. Right click and then click "Uninstall. Remove the USB drive and restart your system.
Try connecting the device again
Try connecting the device again
R2D2_WD
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Monday September 1, 2014
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February 20, 2017
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May 4, 2015 at 02:20 AM
May 4, 2015 at 02:20 AM
Hi Eric,
I recommend you to follow the steps provided by Ambucias. Try the device with another USB cable.
From the link below you can find some drivers updates. Search yout My Passport model and download the latest drivers. When you connect the drive, can you see the LED turned on?
http://products.wdc.com/support/kb.ashx?id=rqQY4n
Hope this helps
I recommend you to follow the steps provided by Ambucias. Try the device with another USB cable.
From the link below you can find some drivers updates. Search yout My Passport model and download the latest drivers. When you connect the drive, can you see the LED turned on?
http://products.wdc.com/support/kb.ashx?id=rqQY4n
Hope this helps
