My laptop is hanged [Closed]

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Friday April 17, 2015
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Hello
My Acer aspire one is hanged only a image appears and nothing works only a mouse is working

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3
Registration date
Friday April 17, 2015
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May 4, 2015
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Thanks to let me know about your laptops problem and solution. Nice.
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Thank you

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Wednesday October 8, 2008
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perhaps you can reset it to factory condition

https://smallbusiness.chron.com/reset-acer-aspire-one-factory-settings-52657.html

Good Luck
But nothing appears on desktop no icons are there on the screen only my brothers image appears and in middle there is written (text)
Only the thing is how to reset my laptop acer aspire one by keyboard's keys on starting it is Acer appears on desktop and on base there is written press f2 and f12 and after that the screen is fully blank after some time it shows to choose administrator after I choose Acer it says welcome and on the other side it shows loading personal setting and after some time it shows my brothers image and in the middle there is written text