Hello, I have a bit of a conundrum. I am attempting to print off pictures in a store kiosk (the instant print stations at places like Walmart & RiteAid). It scans for a few seconds and continually pops up an error of "no images found on your device." There are hundreds of photos that I painstakingly transferred to my WD external hard drive for the purpose of printing the photos. Is there a program I can remove or something I can alter on the device itself to make this process work? Or... am I going to have to attempt to transfer them all to a flashdrive instead? Please help if you can. Thanks so much.