Laptop not recognizing drive for wd passport was working but st
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sharla
-
May 11, 2015 at 08:47 PM
KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017 - May 12, 2015 at 03:45 AM
KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017 - May 12, 2015 at 03:45 AM
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1 response
KY_WD
Posts
2053
Registration date
Thursday October 23, 2014
Status
Member
Last seen
February 28, 2017
122
May 12, 2015 at 03:45 AM
May 12, 2015 at 03:45 AM
Hello sharla,
Can you see the WD My Passport under Disk management or the Device manager? It probably "lost" its drive letter and need to be reassigned.
Have you tried plugging it to another PC or with different cable? It could be the USB port conflict, so you need to check the Device manager for that too.
I would recommend that you download our testing tool WD Data LifeGuard Diagnostics and check your drive with it. Please, navigate till this site: http://products.wdc.com/support/kb.ashx?id=ySiFFP
Hope this helps.
KY_WD
Can you see the WD My Passport under Disk management or the Device manager? It probably "lost" its drive letter and need to be reassigned.
Have you tried plugging it to another PC or with different cable? It could be the USB port conflict, so you need to check the Device manager for that too.
I would recommend that you download our testing tool WD Data LifeGuard Diagnostics and check your drive with it. Please, navigate till this site: http://products.wdc.com/support/kb.ashx?id=ySiFFP
Hope this helps.
KY_WD
