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Dell MediaDirect Express cannot access your hard drive

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diana1975 Posts 5 Registration date Tuesday March 31, 2015 Status Member Last seen October 9, 2016 - Jun 3, 2015 at 04:53 PM
 Blocked Profile - Jun 4, 2015 at 09:44 PM
I use Windows Vista and there's been a change in its behaviour that I would like to understand. The other day when I turned it on I got a screen I hadn't seen before (Dell MediaDirect Express cannot access your hard drive. This may be because you have enabled Microsoft BitLocker) Which I never did and wouldn't know how to do. Anyway, I got it to start on second try but when I tried to access Photoshop, from the usual shortcut, it said the program was no longer there (it is). This happens every day, so if I create a new shortcut today, tomorrow it will say the program is no longer there. Oh, if I go to user accounts it says this version of Windows does not support Encrypting File System. What's haaaaapening??
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2 responses

Answer 1 / 2
Blocked Profile
Jun 3, 2015 at 04:56 PM
SOunds like a virus. See if your machine will run windows 7 and upgrade it!
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diana1975 Posts 5 Registration date Tuesday March 31, 2015 Status Member Last seen October 9, 2016
Jun 3, 2015 at 05:25 PM
Thanks for the answer. Is it usual that a virus only messes one program? Because the rest of the programs will start fine. Ánd I haven't upgraded because I can't afford to buy a new Windows, and this Vista is at least legal...
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Answer 2 / 2
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164
Jun 3, 2015 at 06:08 PM
Hello,

Try this 1

Switch off your laptop and press the "MediaDirect" button. It will be near the

power button.

If you have no idea about the "MediaDirect" button, then click on the below

hyperlink "MediaDirect" button.

Dell Media Button

Look at the image in "Figure 1" to see that particular button.

Good Luck
-1
diana1975 Posts 5 Registration date Tuesday March 31, 2015 Status Member Last seen October 9, 2016
Jun 3, 2015 at 06:23 PM
Thank you Ambucias, I've never touched it and I'm gonna try it if that message comes up again (truthfully I don't know what it does).
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164 > diana1975 Posts 5 Registration date Tuesday March 31, 2015 Status Member Last seen October 9, 2016
Jun 3, 2015 at 06:26 PM
Accidents do happen. Good luck again.
0
Blocked Profile
Jun 4, 2015 at 09:44 PM
Nice!
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