How do I fix an HP laptop that won't boot?

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icecream6 - Jun 14, 2015 at 10:02 PM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   - Jun 15, 2015 at 02:26 AM
Hello,
So I was watching a video on youtube when suddenly, everything froze on the screen. I tried exiting the tab but the cursor wasn't there. So, I just turned my laptop off by pressing the power button. Now, it doesn't boot up. It turns on but the screwn stays black. Can someone please tell me how to fix my laptop.


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1 response

R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   155
Jun 15, 2015 at 02:26 AM
Hi icecream6,

Whet you turn on the PC, can you see the manufacturer's logo and can you enter BIOS? If you can, check if your hard drive is recognized. If you can not, you may be facing some hardware issue, that could be motherboard, graphic card or RAM related. Is your laptop under warranty? If it is, I would recommend you to contact the reseller.

Hope this helps
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