Google password forgotten

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My sister can't remember her Google password and she no longer has the phone number associated with the account. Also she doesn't remember the recovery email address off she included one. How can she reset her password if she can't get the code via text or an automated call. She is able to access her email on her phone but she just now got a laptop and wants to set it up on it. Please help.

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Posts
15151
Registration date
Monday July 11, 2005
Status
Moderator
Last seen
October 14, 2021
1,531
Hello,
The only people who can help you are GMail:

Here is the link to gmail support website :

https://support.google.com/accounts/troubleshooter/2402620?visit_id=637146112378325234-3261703843&hl=en&rd=3

On the other hand, if you have not used your Gmail account for over 30 days, it may have been deleted. You must then create a new one, insuring that you note your password and security question and store it a safe place, remembering where the safe place is.

@+
Buno, Modo CS-CCM
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