Dell Inspiron 3000 series

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donklv
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Tuesday August 11, 2015
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August 11, 2015
- Aug 11, 2015 at 08:47 PM
donklv
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Tuesday August 11, 2015
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August 11, 2015
- Aug 11, 2015 at 10:35 PM
History: 1T hard drive, 12 GB Ram, 3.6 processor. I have had the computer for about 1.5 months. I recently upgraded to Windows 10 (which I actually like). Recently it started acting sketchy and I though maybe it needed rebooting. On rebooting it immediately went to the Dell diagnostics and self help screen. You go through the various suggestions and then restart. On restart it goes through the diagnostics cycle, bringing me back to the blue self help page.

As I write this it is being factory reset.

My questions: Why would I need to factory reset on such new computer; then should I trust this computer again?

1 reply

xpcman
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Aug 11, 2015 at 09:07 PM
I would keep an eye on it. A hardware problem is not going to be fixed by a factory restore.
Since it's still under warranty perhaps Dell will provide you with a new hard disk with the recovery partition pre-recorded.

Good luck
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donklv
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Aug 11, 2015 at 10:35 PM
Thank you very much. I will keep an eye on it. I could have boxed it up and returned it but I didn't really want to risk personal data like bank stuff being on it. Now I am comfortable doing that. Thanks again.
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