WD Passport doesnt read

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dorjinamgyael Posts 4 Registration date Wednesday August 12, 2015 Status Member Last seen August 13, 2015 - Aug 12, 2015 at 01:53 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Aug 14, 2015 at 03:03 AM

Hey there, i have been using a WD passport 1tb for about 6 months now. NO problem all swell until yesterday. The WD External hard drive just stopped reading on my laptop and computer. I have so many important office files which i dont have any back up for.i tried it on several computers but it just doesn't show.When it does show, i cant open it and the computer starts to hang
PLEASE HELP !!!!!!

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2 responses

Answer 1 / 2

R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 155
Aug 12, 2015 at 02:15 AM

Hi Dorjinamgyael,

I am sorry for the problems with your WD My Passport. Could you check if the drive is visible in Disk Management? Does it have a drive letter and a file format? Check in Device Manager too. It should appear under USB devices. Uninstall it, restart the PC and plug the device back in. If the issue persists, try using the chkdsk D: /r command from the Command Prompt, where D should be the My Passport's drive letter.
I strongly recommend you to check the drive with another USB cable.

Hope this helps

Answer 2 / 2

dorjinamgyael Posts 4 Registration date Wednesday August 12, 2015 Status Member Last seen August 13, 2015
Aug 12, 2015 at 04:30 AM

tried everything, doesnt work. New cable is asking me to format the drive. GOODNESS!!! I NEED HELP!!!

dorjinamgyael Posts 4 Registration date Wednesday August 12, 2015 Status Member Last seen August 13, 2015
Aug 12, 2015 at 07:35 AM

if i format, is there a way to retrieve all formatted data???

R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 155 > dorjinamgyael Posts 4 Registration date Wednesday August 12, 2015 Status Member Last seen August 13, 2015
Aug 13, 2015 at 03:55 AM

Well, if you format the drive your data will be deleted. You could try using a data recovery software or contact a data recovery company, but you can not be 100% sure you will get all your data back. Have you checked the drive on another PC?
Try booting from a Linux Live CD. It may grant you enough access to copy your data. If you manage to do so, format the drive and use Data Lifeguard Diagnostic to check its health. I leave you a download link below. If the tests fail, I strongly recommend you to contact the reseller and get a drive replacement.

http://products.wdc.com/support/kb.ashx?id=74mnAf - Data Lifeguard Diagnostic for Windows.

dorjinamgyael Posts 4 Registration date Wednesday August 12, 2015 Status Member Last seen August 13, 2015
Aug 13, 2015 at 11:50 PM

seems like there is no solution to recovering data on the external drive. Am planning to format it and then try to recover whatever i can. Please can you suggest the best software for recovering data after formatting a external drive .

I can not recommend you any third party recovery software but you should follow the links below for some suggestions. Keep in mind that, if there is some problem with the drive, formatting it may not solve it. Were you able to check the drive with Data Lifeguard Diagnostic?
https://ccm.net/forum/affich-28692-how-to-retrieve-lost-files-in-flash-drives
https://ccm.net/faq/115-how-to-restore-deleted-files

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