Cannot Access Files on External HDD

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Paul_Wyatt Posts 1 Registration date Thursday August 13, 2015 Status Member Last seen August 13, 2015 - Aug 13, 2015 at 08:03 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Aug 14, 2015 at 02:32 AM
I have an external hard drive that i have recently been unable to access the files on. When clicking on the drive I get a message that the Parameters are incorrect, I have performed chkdsk through the cmd prompt and it reads the drive as OK but I still cannot access any of the files/folders. Any help is appreciated.

1 reply

R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 154
Aug 14, 2015 at 02:32 AM
Hi Paul_Wyatt,

Could you check in Disk Management if the drive has a correct drive format? Search for the drive in Device Manager, under USB devices. Uninstall it, restart the PC and plug the drive back in. Check if you can access your files. Are those files important? Is formatting the drive an option? I would strongly recommend you to check the device with another USB cable and on another PC.

Hope this helps
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