Black screen

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jj - Aug 21, 2015 at 01:05 AM
Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 - Aug 21, 2015 at 02:35 AM
Hello, I have a HP laptop don't know much of them but my brother tried to reset the computer and it said error had accord after 5 percent of reseting and it had options of continue or cancel I clicked continue and it restarted than when it booted all I see is black screen that says exc to menu or something like that than blank black please help


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Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 892
Aug 21, 2015 at 02:35 AM
Remove the battery
press power button for 30 sec
reseat the battery
switch on the laptop