My WD passport hard disk is not recognised
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doodle9
Posts
1
Registration date
Tuesday October 6, 2015
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Member
Last seen
October 6, 2015
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Oct 6, 2015 at 06:19 AM
KY_WD Posts 2054 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017 - Oct 26, 2015 at 07:53 AM
KY_WD Posts 2054 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017 - Oct 26, 2015 at 07:53 AM
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1 reply
jollym124
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Wednesday January 21, 2015
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Oct 7, 2015 at 12:47 AM
Oct 7, 2015 at 12:47 AM
check the cables or the usb port, if the hd worked fine on other systems, then the chances are the lenevo lappy (usb port is faulty)
Oct 7, 2015 at 03:42 AM
Oct 8, 2015 at 08:32 AM
doodle9, have you checked your external drive with the our WD Data Lifeguard Diagnostics? You can download the tool from our official web site here: http://products.wdc.com/support/kb.ashx?id=fxUVw4 then go to the left section where's written WD Software. DLG will be the second link from the top. I suggest you to make the extended test.
Please, keep me posted what happened.
Cheers.
Oct 24, 2015 at 03:19 AM
I have tried doing what u asked me to. But after i opened the DLGDIAG window, i could not find my hdd in the top window.
Oct 26, 2015 at 07:53 AM
I'm sorry it didn't work out. Can you, please try to boot your laptop into the BIOS mode while the WD My passport connected? I'm asking you to do that because I would like to know whether the BIOS recognizes the external drive.
I wonder if you have made any changes to your laptop recently - I mean any updates to the operating system or the BIOS.
Could you, please tell me what do you see when you enter the Disk management? Is there any unallocated space showing instead of a drive letter? You may try connecting your device with different USB cable because this may have got damaged.
Keep me posted what hapapened.
Good luck.