Seagate Back Up Plus 1TB does not open folders in the backup

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Selena - Oct 15, 2015 at 10:50 PM
Boogieman_WD Posts 275 Registration date Friday October 10, 2014 Status Member Last seen October 19, 2016 - Oct 16, 2015 at 03:11 AM
Hello,
I just plugged in my Seagate Backup Plus drive and tried to open a folder. I double clicked on the folder and it popped up my computer's "My Documents". I tried opening the other folders and it's still the same thing. I tried it multiple times and it's never the folder in the backup drive that opens. Instead it's "My Documents."


1 reply

Boogieman_WD Posts 275 Registration date Friday October 10, 2014 Status Member Last seen October 19, 2016 36
Oct 16, 2015 at 03:11 AM
Hey there, Selena.

Have you installed any new software or do you think there might be something else that might have led to that? Are you sure those folders haven't turned into shortcuts because this happens sometimes. I'd recommend that you update your anti-virus program's database and run a full scan on that drive and do the same with an anti-malware program, to see if that fixes the issue.

Hope that helps. Please let me know how everything goes.
Boogieman_WD
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