Dell Latitude laptop Black Screen

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lordrb Posts 2 Registration date Thursday November 5, 2015 Status Member Last seen November 6, 2015 - Nov 5, 2015 at 10:40 PM
Ambucias Posts 47360 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - Nov 6, 2015 at 03:46 PM
I have a Dell Latitude laptop which stopped displaying anything but a black screen on start up and stay like that. I checked the display settings and adapter, but everything looks ok.

I connected it to another monitor and it shows all display and I can work with it. I tried dual display, still nothing comes on the laptop screen.
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3 replies

Ambucias Posts 47360 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,253
Nov 6, 2015 at 05:43 AM
Try this

1. Remove the battery and cable.

2. Press and hold the power button for 58 seconds.

3. Replug and start.

Good luck
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lordrb Posts 2 Registration date Thursday November 5, 2015 Status Member Last seen November 6, 2015
Nov 6, 2015 at 11:06 AM
Hi: Thanks for the advise, but unfortunately I tried all that, but nothing happening. Checked for virus, updates and all. Tried to do chkdsk but says I dont have enough previlages. I am the only user administrator.

Thought of reinstalling windows, but unable to access boot setup as the startup screen dont display on the external monitor. Only windows 7 starting screen appear on the monitor, windows logo dont appear to use function key to access boot up setting. Because system is not checking cd drive on bootup. I need to change the boot sequence in the setup.

So, in a limbo as to what next?
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Ambucias Posts 47360 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,253
Nov 6, 2015 at 03:46 PM
Hi

Looks like a hard drive failure. I suggest you consult a technician.

Sorry
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