I cannot recover my account

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nickynisha Posts 2 Registration date Monday November 9, 2015 Status Member Last seen November 9, 2015 - Nov 9, 2015 at 12:42 AM
Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 - Nov 9, 2015 at 01:33 AM
hello there. i am aashika sapkota. i have a account named deleted by moderator@yahoo.com. now i cannot acess this account. i keep two security method for this but this time i have not that mobile number and also alternate email address. can you suggest me how can i recover that email id? it is very important for me.

2 replies

Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 898
Nov 9, 2015 at 01:01 AM
Hello
Your solution is in this CCM « How-to » :
https://ccm.net/faq/36332-how-to-recover-your-yahoo-mail-account
Good luck
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nickynisha Posts 2 Registration date Monday November 9, 2015 Status Member Last seen November 9, 2015
Nov 9, 2015 at 01:04 AM
i already try this but cannot acess
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Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 898
Nov 9, 2015 at 01:33 AM
Greetings,

This is the only possible way you can recover your account. If you don't succeed, you must open a new one.

You can get a new password, a Yahoo! ID reminder, or both. If you forgot your Yahoo! ID or password, go to the Sign-in Problems page. https://login.yahoo.com/account/challenge/session-expired?authMechanism=secondary&done=https%3A%2F%2Fwww.yahoo.com%2F
If you forgot your Yahoo! ID, you need to provide three pieces of information so they can confirm your identity:
  • Your birthday
  • Your ZIP or postal code (at the time you created your Yahoo! account or when you last updated it)
  • Your alternate email address -Note: You must have access to this email address
  • Country code (at the time you created your Yahoo! account or when you last updated it)

Be sure to provide the same information you gave the last time you registered for a new Yahoo! ID or password or the last time you updated your account.
If you forgot your password, you can create a new one. But first you'll have to provide the following information so we can confirm your identity:
  • Your Yahoo! ID
  • Alternate email address, mobile phone number, or the answers to your secret questions

A Reset Your Password link will be sent to your alternate email address. Click the link and enter your new password in the Reset your password page.
If you entered your secret question incorrectly or forgot what you originally entered, for security reasons, we cannot tell you what your Yahoo! ID is or let you create a new password.
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