Help! Internet is not working

Closed
Wyny - Nov 29, 2015 at 12:46 AM
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020 - Nov 29, 2015 at 10:19 PM
Hello,
My acer extensa 5620 says I have Internet but both internet explorer and chrome are saying I have no internet pleas help! Ps it's software is Windows vista

1 response

jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Nov 29, 2015 at 12:59 AM
Hello,

Try this 1

1) First check if you are able to ping.

Click on Start --> Run --> Type cmd and press Enter.

"Command Prompt" will be opened. Now enter the below command

ping www.google.com --> Press Enter

Make sure that you receive the reply messages.

2) If the problem still exists then open the command prompt once again

and enter the below command

netsh int ip reset resetlog.txt

Press "Enter" --> Reboot your computer.

3) If the problem still exists then make sure that proxy server is not

selected.

Right click on the "Internet Explorer" icon --> Click on "Properties" --->

Click on "Connections" tab --> Click on "LAN Settings" button. In that

window uncheck all the options, if you notice any option selected.

4) Temporary disable your Firewall/Antivirus and check if you are able to

browse.

Good Luck
0
Not working
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jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Nov 29, 2015 at 10:19 PM
Hello,
Try this 1
After trying Step 1, are you able to receive the reply messages?
Good Luck
0