Cant open the external hard disc

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mm - Jan 1, 2016 at 12:30 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   - Jan 5, 2016 at 05:38 AM
Hello,
i have a seagate external hard disc with very important folders. as i connected it to the laptop, it keeps saying format the disc and i cannot open the disc. i need to back up the files on the hard disc before formatting it. please guide.


1 response

R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   155
Jan 4, 2016 at 04:58 AM
Hi mm,

I strongly recommend you to check the drive on another PC and with another USB cable. Open Disk Management and check if the drive is recognized. Does it have a drive letter and a file format? If it does not appear there, open Device Manager and search for the drive under USB devices. Uninstall it, restart the PC and plug the drive back in.
If the drive has a drive letter, try using the chkdsk D: /r command from the Command Prompt, where you must replace D with your drive’s drive letter.

Hope this helps

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did all the above. doesn't work.
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164 > mm
Jan 4, 2016 at 05:09 PM
any error messages ?
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R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   155 > mm
Jan 5, 2016 at 05:38 AM
Is the hard drive working properly when connected to another PC? Have you checked Disk Management? Does the drive have a file format and a drive letter? Did the chkdsk command fail or it just did not show any positive result? I would suggest you to try booting from a Linux Live CD and try to access your data.
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