Cannot repair/restore OS

Closed
technoinept
Posts
1
Registration date
Sunday April 12, 2009
Status
Member
Last seen
April 12, 2009
- Apr 12, 2009 at 08:12 PM
xpcman
Posts
19532
Registration date
Wednesday October 8, 2008
Status
Contributor
Last seen
June 15, 2019
- Apr 12, 2009 at 10:48 PM
Hello,

I have an HP Pavilion notebook with Windows XP.
Unfortunately, my laptop was infected with a virus or something problematic. I tried using System Restore to see if it would help any, but I could not advance far enough to accomplish anything. (Clicking 'next' did nothing).
I downloaded an antivirus, and it deleted the infected files. However, now I cannot log into my laptop. After entering my password, I am almost immediately logged off. Even when I use safe mode, the same thing happens. I have tried booting from a disc, but my laptop turns itself off before it can repair or reinstall the operating system.

I am not very good with computers, and I am not sure what to do now.

Any advice or tips would be greatly appreciated.

Thanks!

1 reply

xpcman
Posts
19532
Registration date
Wednesday October 8, 2008
Status
Contributor
Last seen
June 15, 2019
1,968
Apr 12, 2009 at 10:48 PM
Go to this link for instructions for obtaining a Windows recovery disk from HP

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00810334&cc=us&lc=en&dlc=en&product=3444107


Good Luck
0