Cannot repair/restore OS

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technoinept Posts 1 Registration date Sunday April 12, 2009 Status Member Last seen April 12, 2009 - Apr 12, 2009 at 08:12 PM
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Apr 12, 2009 at 10:48 PM
Hello,

I have an HP Pavilion notebook with Windows XP.
Unfortunately, my laptop was infected with a virus or something problematic. I tried using System Restore to see if it would help any, but I could not advance far enough to accomplish anything. (Clicking 'next' did nothing).
I downloaded an antivirus, and it deleted the infected files. However, now I cannot log into my laptop. After entering my password, I am almost immediately logged off. Even when I use safe mode, the same thing happens. I have tried booting from a disc, but my laptop turns itself off before it can repair or reinstall the operating system.

I am not very good with computers, and I am not sure what to do now.

Any advice or tips would be greatly appreciated.

Thanks!
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1 response

xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,826
Apr 12, 2009 at 10:48 PM
Go to this link for instructions for obtaining a Windows recovery disk from HP

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00810334&cc=us&lc=en&dlc=en&product=3444107


Good Luck
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