My pc doesn't recognize my WD 1 tb eternal hard drive
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zahra reyhani
-
Jan 15, 2016 at 01:49 PM
Saankritya Posts 22 Registration date Wednesday August 19, 2015 Status Member Last seen August 1, 2017 - Jan 18, 2016 at 11:02 AM
Saankritya Posts 22 Registration date Wednesday August 19, 2015 Status Member Last seen August 1, 2017 - Jan 18, 2016 at 11:02 AM
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- My pc doesn't recognize my WD 1 tb eternal hard drive
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2 responses
R2D2_WD
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Monday September 1, 2014
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Jan 18, 2016 at 03:18 AM
Jan 18, 2016 at 03:18 AM
Hi Zahra Reyhani,
I am sorry for any inconveniency caused by your WD drive. Please check if the drive is visible in Disk Management. Does it appear with a correct file format and a drive letter? Are you able to use other USB device, connected to your laptop?
Do you have the opportunity to check the drive on an OS different than Windows 10? I strongly recommend you to test the drive with another USB cable. If the drive has a drive letter, try using the chkdsk D: /f command from the Command Prompt, where D must be WD drive’s letter. If you manage to backup your data, I recommend you to do a drive check, using Data Lifeguard Diagnostic, the diagnostic tool of Western Digital. Do a complete scan. I leave you a download link.
http://products.wdc.com/support/kb.ashx?id=DrtnmM
Hope this helps
Western Digital Representative
I am sorry for any inconveniency caused by your WD drive. Please check if the drive is visible in Disk Management. Does it appear with a correct file format and a drive letter? Are you able to use other USB device, connected to your laptop?
Do you have the opportunity to check the drive on an OS different than Windows 10? I strongly recommend you to test the drive with another USB cable. If the drive has a drive letter, try using the chkdsk D: /f command from the Command Prompt, where D must be WD drive’s letter. If you manage to backup your data, I recommend you to do a drive check, using Data Lifeguard Diagnostic, the diagnostic tool of Western Digital. Do a complete scan. I leave you a download link.
http://products.wdc.com/support/kb.ashx?id=DrtnmM
Hope this helps
Western Digital Representative
Saankritya
Posts
22
Registration date
Wednesday August 19, 2015
Status
Member
Last seen
August 1, 2017
2
Jan 18, 2016 at 11:02 AM
Jan 18, 2016 at 11:02 AM
Change ur Cables
