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Pc won't shut down

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jetz - Apr 14, 2009 at 10:23 AM
xpcman Posts 19531 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Apr 14, 2009 at 06:26 PM
Hello, about 3 weeks ago my daughter told me she had to hold the power button until the pc shut down. We haven't done any upgrades lately. When I try to shut down it does an auto restart. I'm not sure if this has anything to do with my problem but my speakers aren't working. I checked my sound card & it doesn't see it. Also, for awhile when it boots up it does a chkdsk. It says it found an error in ne of the files.
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xpcman Posts 19531 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,833
Apr 14, 2009 at 06:26 PM
Here is the link to Microsoft's web page on shutdown errors:

https://support.microsoft.com/en-us/help/308029

When Windows does not shutdown it is usually because a service or user installed program is not responding when asked to terminate. The above link should provide some help to fix your problem.

I have had some success using CCleaner (it's a free download) to clean the registry when I had this problem. Select the registry clean feature after downloading and installing the program.

Good Luck
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