WD hard drive not detected

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Aruna - 16 Feb 2016 à 11:08
R2D2_WD Posts 3606 Registration date Monday 1 September 2014 Status Member Last seen 20 February 2017   - 17 Feb 2016 à 02:53
Hello,

Hi,
I've WD hard drive for around 6 months, it was working fine with my MAC, all of sudden MAC is not detecting it.
PS, when I tried on windows PC it is recognized, but is very slow response.
can you please help out, its very crucial for me.
Thanks in advance

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1 response

R2D2_WD Posts 3606 Registration date Monday 1 September 2014 Status Member Last seen 20 February 2017   155
17 Feb 2016 à 02:53
Hi Aruna,

I am sorry for any inconveniency caused by your WD hard drive. Connect the device to your PC and open Disk Management. Check if the drive appears with correct file format. There is a chance that you are facing a connectivity issue. I would try using another USB cable, because this is a really common issue. If you have valuable data on the drive, I strongly recommend you to back it up. If you manage to copy your data, try formatting the drive and check again. I advise you to use Data Lifeguard Diagnostic to verify the drive’s condition.
http://products.wdc.com/support/kb.ashx?id=LbAxOR – Data Lifeguard Diagnostic for Windows

Hope this helps