Specifi keys not working on brand new hp laptop

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Prodigy75 - Feb 22, 2016 at 02:49 AM
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Feb 22, 2016 at 11:21 AM
Hello,

I have a problem with my brand new hp laptop where these keys are not reponding :

Caps lock - B - N - 7 - F8 - F12

These keys were working for a little while but all of a sudden they stopped working with no reason whatsoever.

I have rebooted the laptop system restored even tried to reformat but these specific keys dont work even when doing system diagostic ....

How could it be that the keyboard is faulty I have never ever spilled anything plus the laptop is brand new ...

This thread below has a guy having the exact same problem as me with the same specific keys malfunctionning :

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Caps-Lock-Delete-N-and-B-not-functioning-Pavilion-dv6/td-p/3476757

Can anyone help ?

Thx in advance
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1 response

xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,826
Feb 22, 2016 at 11:21 AM
It's not uncommon for a keyboard to fail on a brand new laptop. I suggest you contact HP for warranty service.
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