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External hard drive can't be detected

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Lianzzz Posts 3 Registration date Sunday March 13, 2016 Status Member Last seen March 28, 2016 - Mar 13, 2016 at 03:03 PM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   - Apr 5, 2016 at 03:47 AM
Hi
i met a prob with my external hard drive
it worked normally since I bought it like 2 years back but one day when I connect to my com it can't be detected
ive searched n tried various of ways(most of it is to change the drive letter n path) I've tried but failed
i can't see anyone tat have similar case with me so I've decided to post my prob here and hope someone can solve my prob
thx in advance
Ps:(as you can see in the photo) my external hard drive is 1tb so I think it is disc 1 which written there unknown n not initialized
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3 responses

Answer 1 / 3
Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 892
Mar 14, 2016 at 01:16 AM
Do you have any data in it? It shows as unallocated. Did you try to right click and able to view options like initialize (do not select that option) just see what options are you able to select.
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Answer 2 / 3
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   155
Mar 14, 2016 at 05:41 AM
Hi Lianzzz,

Like Computertech suggested, try right clicking the drive and see what options are available. If you do not have important data on the drive, try formatting/initializing it. I strongly recommend you to check the drive on another PC and with another USB cables to exclude driver failure and connectivity issue.
Let me know if there is any progress.

Hope this helps

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Lianzzz Posts 3 Registration date Sunday March 13, 2016 Status Member Last seen March 28, 2016
Mar 28, 2016 at 11:29 AM
hi ive ady tried on other laptop and also use with another cable but it showed the same thing
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Answer 3 / 3
Lianzzz Posts 3 Registration date Sunday March 13, 2016 Status Member Last seen March 28, 2016
Mar 28, 2016 at 11:23 AM
hi after I right click on tat 'unallocated area' , the thing tat available is properties n help. the others like new simple/spanned/striped vol it showed up as 'grey word' which I cant click at all
n I cant reformat it as it has many imp data of my homework
i really hope someone can solve it !!
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R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   155
Apr 5, 2016 at 03:47 AM
Hi again Lianzzz,

Sorry for responding you a bit late. Since you have important data on the drive, I would suggest you to connect it to a Linux computer. Unix based systems sometimes show better results reading information from drives that show errors on Windows. If you do not have the option to use a Linux PC, download the Linux Live version and put it on an external device. Boot from it and connect the drive. Try to access and backup the data. Any progress? Additionally, check the Downloads section of this forum for some data recovery tools. https://ccm.net/download/file-management-53/windows/

Hope this helps
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