Western Digital Passport not recognized by Asus laptop
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Natnat1
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Registration date
Wednesday March 30, 2016
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March 30, 2016
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Mar 30, 2016 at 09:59 PM
Boogieman_WD Posts 275 Registration date Friday October 10, 2014 Status Member Last seen October 19, 2016 - Mar 31, 2016 at 08:51 AM
Boogieman_WD Posts 275 Registration date Friday October 10, 2014 Status Member Last seen October 19, 2016 - Mar 31, 2016 at 08:51 AM
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Boogieman_WD
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275
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Friday October 10, 2014
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Member
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October 19, 2016
37
Mar 31, 2016 at 08:51 AM
Mar 31, 2016 at 08:51 AM
Hi there Natnat1.
It sounds like the laptop is having issues with USB storage devices in general. This could be due to a driver fault. I'd recommend that you check if the HDD is detected in your BIOS/UEFI, first. If it shows up there, you should reinstall or update the Universal Serial Bus (USB) Controller's driver. Do the same with your chipset drivers as well.
Hope that helps. Please let me know how it goes.
Boogieman_WD
It sounds like the laptop is having issues with USB storage devices in general. This could be due to a driver fault. I'd recommend that you check if the HDD is detected in your BIOS/UEFI, first. If it shows up there, you should reinstall or update the Universal Serial Bus (USB) Controller's driver. Do the same with your chipset drivers as well.
Hope that helps. Please let me know how it goes.
Boogieman_WD
