Password reset without phone number

Solved/Closed
VeloxMors Posts 5 Registration date Friday April 1, 2016 Status Member Last seen April 1, 2016 - Updated on Dec 22, 2018 at 05:02 PM
Ambucias Posts 47360 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - Apr 1, 2016 at 04:17 PM
Hello,

I want to change my yahoo mail password, I already used this link:

https://io.help.yahoo.com/contact/index?page=home&locale=en_CA&y=PROD_ACCT

but It always directs me to changing password using phone number.

my account does not have an alternate email and my previous phone number has been discarded.

is there way to reset password without using an alt. email or phone number, like the one used long ago, the 'security questions'.

2 replies

VeloxMors Posts 5 Registration date Friday April 1, 2016 Status Member Last seen April 1, 2016
Apr 1, 2016 at 04:51 AM
It still leads me to the phone number part... If there's another way to reset a password it would really help
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Ambucias Posts 47360 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,255 > VeloxMors Posts 5 Registration date Friday April 1, 2016 Status Member Last seen April 1, 2016
Apr 1, 2016 at 04:53 AM
Did you fill in the missing digits?
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VeloxMors Posts 5 Registration date Friday April 1, 2016 Status Member Last seen April 1, 2016
Apr 1, 2016 at 05:00 AM
Yes I did, and it leads me to a "Do you have access to this phone?" page. But I don't have the number anymore, I discarded it many months ago.

The page gives me the choice to send me a text message or say that I don't have access to the phone. If I click the latter,it will then send me to a page the instructs me to go to the link I pasted in the thread.
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