Cannot access my yahoo account!!!

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shivangi333 Posts 2 Registration date Sunday April 3, 2016 Status Member Last seen April 4, 2016 - Apr 3, 2016 at 11:40 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Apr 4, 2016 at 04:14 PM
Hello Sir,

i recently lost my phone,and now i cant access my yahoo mail.I would be able to get through if they asked me the security questions,but they just simply say "looks like we cannot recover your account online" and lead me back to the help center.I am very,very stressed as it contained so many important mails.Please,please help!
thank you.
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2 responses

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,165
Apr 3, 2016 at 04:55 PM
When you created the account did you:

1. Register a secret question which you remember?

2. Did you give an alternate address to which you now have access?
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shivangi333 Posts 2 Registration date Sunday April 3, 2016 Status Member Last seen April 4, 2016
Apr 4, 2016 at 12:14 PM
Yes,i do remember registering for the questions.
No,i did not give an alternate email address.But the weird part is,they are not asking me for the password at all,but they ask me for the code which is being sent on the yahoo app,registered on my old number,which i no longer have access to.Is there any alternative to this?
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,165
Apr 4, 2016 at 04:14 PM
Sorry but you have lost your account. You must use the code sent to your old number, there is no other way.
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