Toshiba laptop with black screen

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jazz - Apr 4, 2016 at 05:34 AM
KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017   - Apr 4, 2016 at 10:11 AM
Hello,


i got a message on my laptop for an update for windows 10 i clicked on it to upgrade after that as soon as i turn on my laptop it prompts for login but after that the screen turns black. i tried pressing 0 after starting again but nothing much happened so please help
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KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017   122
Apr 4, 2016 at 10:11 AM
Hello jazz,

In situations like this it's recommended connecting the laptop to an external monitor to see will there be any video signal going out from the laptop. If it does go out, then there's a need for LCD inverter replacement. If there's nothing showing either on external monitor nor display, but the fans are still working, the problem that you have may be due to the failure of the video chip. Sometimes, after much of a use and less cooling the graphics processor which is responsible for video signal transmission get unsolders, the thermic paste goes away and it gets unsoldered, therefore the screen doesn't show anything. If you possess knowledge of notebooks' hardware you can change the paste yourself by opening the laptop and check if the chipset that is next to the processor has got unsoldered or you can bring your laptop to a technician to get it soldered again. Please, come back afterwards to share what happened with the tests.

Hope I gave you some ideas. Good luck.
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