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HP Pavilion laptop running with ++++++ at startup

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Joanne - May 7, 2016 at 05:24 PM
Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - May 7, 2016 at 05:27 PM
My HP Pavilion laptop, Intel Core i5 is running with ++++++ at startup. These plus signs ++++++++++ also run in the background slowing down the computer. I have to continue to do a Restart, which clears the ++++ for a short time then it returns running in the background. Someone suggested it may be my keyboard? I've had it into 3 different shops but no help. Has anyone else seen this problem?
Thanks, Joanne
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Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
May 7, 2016 at 05:27 PM
To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.

1. Open this link and download ZHPDiag3 :
https://nicolascoolman.eu
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista, Win 7 and 8 users, click right to ensure you execute with admin right)

4. Double click on the short cut ZHPDiag on your Destktop.

5 Click on scan
Wait for the tool to finished (maybe a long time)

6. Close ZHPDiag.

7. To transmit the report, click on this link :

https://authentification.site

8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
9. Copy the url link obtained from Speedyshare and paste it here in your reply.
Ambucias
Moderator and Virus/Security Contributor