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Can no longer sign in to facebook

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huertadevida Posts 2 Registration date Tuesday May 10, 2016 Status Member Last seen May 10, 2016 - May 10, 2016 at 03:31 PM
Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - May 10, 2016 at 04:50 PM
hello...i recently did 2 things that may lead to resolution of the problem that i am not able to sign in to facebook...i have not been able to troubleshoot nor resolve from either angle...

1. i recently changed my email password which has been under an old email address (account not used in many years) recently as it seemed that there had been an attempt to hack my account...i foolishly entered my new email address with the new password and cannot open my facebook because this is the message i receive...and then the download doesn't work...

the other possibile complication is_

2. i recently purchased and downloaded this:
CCleaner Professional
The world’s most popular PC cleaning and optimization solution!

i simply want/need to be able to sign into facebook.

i thank you! Margot Garcia *********@gmail.com
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2 responses

Answer 1 / 2
Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
May 10, 2016 at 04:35 PM
What message have you received?
huertadevida Posts 2 Registration date Tuesday May 10, 2016 Status Member Last seen May 10, 2016
May 10, 2016 at 04:41 PM
that my computer needs to be cleaned...i am given a download option that never downloads...
Answer 2 / 2
Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
May 10, 2016 at 04:50 PM
Try this:

1. delete all of your temporary files and cookies.

2. Download and run Adwcleaner:

https://ccm.net/downloads/security-and-maintenance/6911-adwcleaner/

3. Download, install, update, and run Malwarebyte.

4, Try to access your fb account

Good luck