Hp laptop. Got virus and I cannot open anything.
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helpme!
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31 May 2016 à 01:51
Ambucias Posts 47310 Registration date Monday 1 February 2010 Status Moderator Last seen 15 February 2023 - 31 May 2016 à 17:23
Ambucias Posts 47310 Registration date Monday 1 February 2010 Status Moderator Last seen 15 February 2023 - 31 May 2016 à 17:23
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2 responses
bharathmorey
Posts
1
Registration date
Tuesday 31 May 2016
Status
Member
Last seen
31 May 2016
31 May 2016 à 02:05
31 May 2016 à 02:05
You need to re-install the os it is better option or use anti virus CD.
Ambucias
Posts
47310
Registration date
Monday 1 February 2010
Status
Moderator
Last seen
15 February 2023
11,166
31 May 2016 à 05:47
31 May 2016 à 05:47
Boot in safe mode with networking then...
To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.
1. Open this link and download ZHPDiag3 :
https://nicolascoolman.eu
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button
2. Save the file on your Desktop.
3. Double click on ZHPDiag.exe and follow the installation instructions.
(For Vista, Win 7 and 8 users, click right to ensure you execute with admin right)
4. Double click on the short cut ZHPDiag on your Destktop.
5 Click on scan
Wait for the tool to finished (maybe a long time)
6. Close ZHPDiag.
7. To transmit the report, click on this link :
https://authentification.site
8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
9. Copy the url link obtained from Speedyshare and paste it here in your reply.
Ambucias
Moderator and Virus/Security Contributor
To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.
1. Open this link and download ZHPDiag3 :
https://nicolascoolman.eu
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button
2. Save the file on your Desktop.
3. Double click on ZHPDiag.exe and follow the installation instructions.
(For Vista, Win 7 and 8 users, click right to ensure you execute with admin right)
4. Double click on the short cut ZHPDiag on your Destktop.
5 Click on scan
Wait for the tool to finished (maybe a long time)
6. Close ZHPDiag.
7. To transmit the report, click on this link :
https://authentification.site
8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
9. Copy the url link obtained from Speedyshare and paste it here in your reply.
Ambucias
Moderator and Virus/Security Contributor
31 May 2016 à 11:34
31 May 2016 à 17:23
If you reinstall your operating system all of your data will be lost, programmes and all just as you had it when you purchased it!