Very strange problem never seen before nothing on google.

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Nick - Jun 20, 2016 at 05:18 PM
 Blocked Profile - Jun 22, 2016 at 06:15 PM
Hello,My friend Has strange problem.. He changed password on Wednesday and He is not able to log-in with new password now. while hes trying to reset password it'is immediately showing this "Try to Get Access to Your Email". problem is that he don't have any email's added on Facebook and he can't reset password using phone number because it doesn't shows "Text me a code to reset my password" which is very strange and never happened before. What Can We Do ?
sorry for my grammar,i have also asked on Facebook help community and no one is responding.
here is picture of what'im talking about..
https://fbcdn-dragon-a.akamaihd.net/hphotos-ak-xta1/t39.2229-6/13311307_1646457019012026_655923148_n.jpg

3 replies

Ambucias
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Jun 20, 2016 at 05:42 PM
Hi,

When is the last time your friend successfully accessed his gmail account? (Not through Facebook)

Did your friend successfully changed his Gmail account ?
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Hi. as i already said he doesn't registered this account using his e-mail. it is only registered with phone number.he never added any emails to his account i can verify that phone number is added on her account. he also has 2factor auth turned on. and that's the problem. while we are trying to reset password it just doesn't asks if we want to send code on phone it just says no access to email..
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Ambucias
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11,315 > Nick
Jun 21, 2016 at 05:44 AM
Looks like the e-mail account no longer exists.
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-_- i'm saying it again : this account was NEVER registered using e-mail adress.
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Ambucias
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11,315 > Nick
Jun 21, 2016 at 05:53 AM
You can recover your Facebook password by following the instructions on this link :

https://www.facebook.com/login/identify/?ctx=recover
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:D are you trolling me ? i'm it security specialist and i know how i can recover password on facebook. read my QUESTION again and if you can't answer it stop posting useless links.
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Ambucias
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Jun 21, 2016 at 06:28 AM
How did your friend changed his password in the first place ? Did he get a reset code at that time? Did he used the reset code sent at that time?
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no no lisen to me i'll try to explain everything again.
so my friend decided to change he's password,he knew old password of course after he changed password now he doesn't remember's new password which he set up.. and when we are trying to reset his password using phone number ( email was never added on his account ) it is just saying this : no access to email adress. if you have skype or anything where we can chat i will give you his number and you will see wha't im talking about...
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https://www.facebook.com/help/community/question/?id=1646457269012001&rdrhc

check this. i posted this on fb help community.
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Ambucias
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11,315 > Nick
Jun 21, 2016 at 06:50 AM
I have seen and read all that you wrote.

If your friend can't recover his new password in the usual manner, I have run out of suggestions and advice.

(Well sometimes, if trying to access from a computer, deleting all temp files and cookies may help.)
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well.. okay close this question.. i can lock down account using fb.com/hacked but i'm scared that we will lost account forever..
( he is still logged in on his iphone app ) we cant add / delete anything it just asks for password even if we want to add any e-mail...
we can add phone number but it says same on new one too..
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Ambucias
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11,315 > Nick
Jun 21, 2016 at 05:21 PM
To access Fb from another device one must logout from the first one.
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Blocked Profile
Jun 22, 2016 at 05:51 PM
You should be telling your friends, as an IT pro that you never create an account on your mobile, but use workstations, as there are more resources for recovering , such as the issue at hand!
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really? i would not start a conversation with my friends and start talking about those things which will not be interesting for them.
facebook has "bug" which was never seen before ? why i must not be able to reset password using his phone nubmer which is registered on his account. this isn't problem there that they should not. it's facebook's problem now..
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Blocked Profile
Jun 22, 2016 at 06:01 PM
Safety isn't interesting? As an IT pro, it should be your daily duty to educate others around you, especially if you can avoid trouble such as these! By the way, post back when facebook looks into your BUG! Now that is interesting!
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he is girl so i really will not start convo about security and how things can get hacked.. no one is responding on fb community neither fb has contact form to talk about it.. i'll have to lockdown account using fb.com/hacked and see what'll happen
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Blocked Profile
Jun 22, 2016 at 06:15 PM
Yup let us know! You do understand the scale of the time frame you are dealing with? If 1% of users were to have this same problem, and it took a small 20 minutes to fix each problem. How many hours of work would that organization have, working 24 hours a day nonstop?

You would want them to spend at least 20 minutes on each security problem right?
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