Very strange problem never seen before nothing on google.

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Hello,My friend Has strange problem.. He changed password on Wednesday and He is not able to log-in with new password now. while hes trying to reset password it'is immediately showing this "Try to Get Access to Your Email". problem is that he don't have any email's added on Facebook and he can't reset password using phone number because it doesn't shows "Text me a code to reset my password" which is very strange and never happened before. What Can We Do ?
sorry for my grammar,i have also asked on Facebook help community and no one is responding.
here is picture of what'im talking about..
https://fbcdn-dragon-a.akamaihd.net/hphotos-ak-xta1/t39.2229-6/13311307_1646457019012026_655923148_n.jpg

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11,134
Hi,

When is the last time your friend successfully accessed his gmail account? (Not through Facebook)

Did your friend successfully changed his Gmail account ?
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11,134 > Nick
Looks like the e-mail account no longer exists.
-_- i'm saying it again : this account was NEVER registered using e-mail adress.
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11,134 > Nick
You can recover your Facebook password by following the instructions on this link :

https://www.facebook.com/login/identify/?ctx=recover
:D are you trolling me ? i'm it security specialist and i know how i can recover password on facebook. read my QUESTION again and if you can't answer it stop posting useless links.
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11,134 > Nick
So I would be a trolling moderator and a virus/security specialist ?
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How did your friend changed his password in the first place ? Did he get a reset code at that time? Did he used the reset code sent at that time?
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11,134 > Nick
To access Fb from another device one must logout from the first one.
:D who said that ? you can login how many times you want in any devices together. check it yourself.
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11,134 > Nick
Sorry, I disagree, you can't login the same account with two or devices at the same time.

Good luck with resetting your password.
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TROLL! Moderating TROLL! I love it! IT specialist, but needs help with resetting a password?
we are not trying to login we are trying to reset password tho.

You should be telling your friends, as an IT pro that you never create an account on your mobile, but use workstations, as there are more resources for recovering , such as the issue at hand!
really? i would not start a conversation with my friends and start talking about those things which will not be interesting for them.
facebook has "bug" which was never seen before ? why i must not be able to reset password using his phone nubmer which is registered on his account. this isn't problem there that they should not. it's facebook's problem now..
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Safety isn't interesting? As an IT pro, it should be your daily duty to educate others around you, especially if you can avoid trouble such as these! By the way, post back when facebook looks into your BUG! Now that is interesting!
he is girl so i really will not start convo about security and how things can get hacked.. no one is responding on fb community neither fb has contact form to talk about it.. i'll have to lockdown account using fb.com/hacked and see what'll happen
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Yup let us know! You do understand the scale of the time frame you are dealing with? If 1% of users were to have this same problem, and it took a small 20 minutes to fix each problem. How many hours of work would that organization have, working 24 hours a day nonstop?

You would want them to spend at least 20 minutes on each security problem right?