Factory reset compressed the files so now I cant see them

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Factory reset compressed the files so now I cant see them

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Misty - Jul 26, 2016 at 05:47 PM
xpcman

Posts: 19532
Registration date: Wednesday October 8, 2008
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Last seen: June 15, 2019

- Jul 26, 2016 at 06:14 PM

Hello,
I did a factory reset and backed up files using a flash drive. It compressed the files so now I cant see them. How do I get them restored into the system?? I have windows 7

Factory reset compressed the files so now I cant see them
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xpcman · Answer 1 · 2016-07-26T18:01:14-0400

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xpcman

Posts: 19532
Registration date: Wednesday October 8, 2008
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1,859
Jul 26, 2016 at 06:01 PM

What brand is the computer? Factory restore procedures are a manufacturers installed option and vary widely.

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Misty
Jul 26, 2016 at 06:03 PM

Its an HP

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xpcman

Posts: 19532
Registration date: Wednesday October 8, 2008
Status: Contributor
Last seen: June 15, 2019

1,859 > Misty
Jul 26, 2016 at 06:14 PM

I found the following set of instructions:

open the drive (in my case d) where the DVD is

double click to look at the file names

double click on a file called Recovery Manger (application)

this starts the wizard to restore files to the C drive

I hope this helps --- Good Luck

Factory reset compressed the files so now I cant see them

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