Factory reset compressed the files so now I cant see them

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Misty - Jul 26, 2016 at 05:47 PM
xpcman
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- Jul 26, 2016 at 06:14 PM
Hello,
I did a factory reset and backed up files using a flash drive. It compressed the files so now I cant see them. How do I get them restored into the system?? I have windows 7


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xpcman
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Jul 26, 2016 at 06:01 PM
What brand is the computer? Factory restore procedures are a manufacturers installed option and vary widely.
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Its an HP
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xpcman
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1,967 > Misty
Jul 26, 2016 at 06:14 PM
I found the following set of instructions:

open the drive (in my case d) where the DVD is

double click to look at the file names

double click on a file called Recovery Manger (application)

this starts the wizard to restore files to the C drive

I hope this helps --- Good Luck
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