Help, my laptop won't turn on.

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Sarah19au2000 - Aug 6, 2016 at 06:47 PM
KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017   - Aug 9, 2016 at 11:30 AM
Hello,

My HP Pavillion won't turn on. I put the charger in and the charging light comes on but won't turn on.
I have done the hard reset by taking out the battery and charger, pressed the on button for 30 seconds and put battery back in, connected the charger and still nothing.
I even tried doing the hard reset and leaving the battery off and still nothing.
What do I do now?
Thank you for any assistance.

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1 response

KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017   122
Aug 9, 2016 at 11:30 AM
Hello there,

You have done an excellent job with that hard reset thing. It is always recommended to start from there. :)
So, now when you plug the charger into the jack, you can't see the light blinking and everything remains calm and nothing can be heard from the fan or the hard drive, is that correct?
If is that so and the warranty of your laptop has expired I suggest you to take out the hard drive and try to connect it to another computer through SATA-USB cable. If your hard drive spins up on a different computer and it is recognized there, but cannot power up on your laptop, then the problem is hiding probably in the power supply unit on your motherboard. While on another PC, I suggest you to make a backup of your files just in case.
You could bring your laptop to a technician to make a test of the power connector and/or the power jack center because they might have got damaged.

Hope I gave you an idea. Cheers.
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