Westwen digital passport shuts off when opening a file

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Bamaguy47 - Aug 12, 2016 at 12:55 PM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   - Aug 15, 2016 at 03:19 AM
when I connect my western digital 1t passport to my pc, my pc opens it but when I open a file on it, it shuts off and my pc doesent recognize it anymore. I also get a popup that says my passport is not recognized. What is going on here?
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1 response

R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   155
Aug 15, 2016 at 03:19 AM
Hi Bamaguy47,

I am sorry for any inconveniency caused by your My Passport drive. I would recommend you to check the device on another PC. Does the same problem appear? If no, back on your PC, open Device Manager and search for the drive, under USB devices. Uninstall it, restart the PC and plug the drive back in. I would also recommend you to open Control Panel and put the Power Options on High Performance.

Hope this helps

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