HP Compaq Presario computer Always at 100% Closed

Question

I have a HP Compaq Presario computer with Vista and did a complete recovery because the CPU was always at 100% capacity. It has been the same after the recovery and I have tried everything suggested but nothing seems to help. I have sacnned numerous times for malware, viruses, everything I could think of and there's no change. The computer is so slow it is driving me up the wall. Does anyone out there know a fix for this? Thank you in advance.

Ambucias · Answer

Dear Upthewall,

To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report. 

1. Open this link and download ZHPDiag : 
https://nicolascoolman.eu
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.)  Click on the download button

2. Save the file on your Desktop. 

3. Double click on ZHPDiag.exe and follow the installation instructions. 

(For Vista, Win 7 and 8 users, click right to ensure you execute with admin right) 

4. Double click on the short cut ZHPDiag on your Destktop. 

5 Click on scan
Wait for the tool to finished (maybe a long time) 

6. Close ZHPDiag. 

7. To transmit the report, click on this link : 

https://authentification.site 

8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
9. Copy the url link obtained from Speedyshare and paste it here in your reply.
Ambucias
Moderator and Virus/Security Contributor

HP Compaq Presario computer Always at 100%

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