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External drive will hang

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paulchii Posts 3 Registration date Wednesday September 14, 2016 Status Member Last seen September 14, 2016 - Sep 14, 2016 at 04:19 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   - Sep 15, 2016 at 02:52 AM
when i plug in my external drive (1tb) western digital it runs smooth i can open and access files but when i right click it my computer will hang then windows explorer has stop will pop up .. please help i already formatted it via cmd but still the same?
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Answer 1 / 2
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   155
Sep 14, 2016 at 05:33 AM
Hi Paulchii,

I am sorry for any inconveniency caused by your external WD drive. Could you please check if the problem exists if you connect the drive on another PC and using another USB cable? If the drive works normally on another PC, open your PCs Device Manager and search for the drive, under USB devices. Uninstall the WD drive and restart the PC. Plug the drive back in and check if it is working normally. Please make sure you have updated your USB drivers. Backup all important data just in case and update your anti virus software. Do a full systems check.
Would you check if the freezing issue exists with other USB devices?

Hope this helps

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Answer 2 / 2
paulchii Posts 3 Registration date Wednesday September 14, 2016 Status Member Last seen September 14, 2016
Sep 14, 2016 at 05:40 AM
i tried to connect it in other PC's but still the same .. i can open it and access all files . but when i right click it my pc will become laggy and freeze . i already tried change cable, uninstall drivers , cmd(chkdsk) scan, but still the same :((((
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paulchii Posts 3 Registration date Wednesday September 14, 2016 Status Member Last seen September 14, 2016
Sep 14, 2016 at 05:42 AM
when i plug in my external drive . all those drives C,D, cant also right click .but it can open ..
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R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   155 > paulchii Posts 3 Registration date Wednesday September 14, 2016 Status Member Last seen September 14, 2016
Sep 15, 2016 at 02:52 AM
Do you have a backup of all stored data? Are there any problems when trying to copy files from/to the external drive? Does the issue appear if you are using another type of external device, like a pendrive for example?
I would recommend you to install the updated version of Microsoft Visual C++ 2008 Redistributable Package. You will find information about it on the Microsoft Web page. Another thing you may try is using clean boot. In the Start Menu, type msconfig, select the Services tab and disable all. Do the same for the Startup tab. For more suggestion and details, please check the link below.
https://social.technet.microsoft.com/Forums/windows/en-US/b5d10db8-2980-4fe6-81e0-f232eab4037a/need-fix-for-microsoft-visual-c-runtime-library-runtime-error?forum=itprovistaapps

If the issue persists and it affects only your WD drive, I would recommend you to contact the Western Digital support. Check the link below:
http://products.wdc.com/support/kb.ashx?id=0anja7
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