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Some virus issue

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Priya - Sep 30, 2016 at 05:11 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Sep 30, 2016 at 06:12 PM
Hello,
I am using windows 7 and the problem is that the mouse itself goes to the last option! I tried various options but it didn't seem to work. A repair person told me to format my laptop and I did that but again in a week the same issue was bugging me.



3 responses

Answer 1 / 3
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Sep 30, 2016 at 05:19 PM
Hello

Explain what you mean by the last option.
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Priya
Sep 30, 2016 at 05:22 PM
Hello,
The last option or folder appearing on the screen. I am not able to use even key board in this situation. I cannot open any folder or select any other option apart from the last of the screen.
For eg- If I am on a google search page. I will be taken to the end of the page and only last link option will be available for me to select.
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Answer 2 / 3
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Sep 30, 2016 at 05:27 PM
Hi

Boot in safe mode with networking and see if the situation persists, let me know.
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Answer 3 / 3
Priya
Sep 30, 2016 at 05:33 PM
Hello
I just did that but my laptop is making a lot of beeps continuously! Is it normal? And showing some system driver thing.
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Sep 30, 2016 at 05:42 PM
Hi

It certainly is not normal.

Looks like we have a problem which is not due to a virus but due to your operating system.

Can you describe the beep pattern; number of beeps, long, short, pauses, number of each and their sequence, ei 2 short one long, pause, 2 short...etc.

What is the make and model of your machine ?
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Priya > Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023
Sep 30, 2016 at 05:52 PM
Hello,
The beep was continous and I tried but it still did not work. The pattern was the sound to be loud and beep like a medical machine. It did not take long pause at all. Quite frequent.
I am not a machine person so I dont know the model and make... Its an acer laptop 3-4 years old.
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162 > Priya
Sep 30, 2016 at 05:58 PM
Hold on!
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162 > Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023
Sep 30, 2016 at 06:12 PM
It seems that you may have a memory failure.

This will take some doing on your part as you will need to open your laptop.

You must ensure that you are in a static free environment.

You will need to remove your ram sticks one at the time and test each one separately. Also while you have the stick out, clean it with a soft lint free cloth. One of the sticks may be damaged.

If the above does not help to locate the problem, you may have a more serious issue which only a qualified technician can attend to.

As I said, it's not a virus and formatting will not help.

Good luck
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