WD My Passport Ultra, not able to retrieve data

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aldrich - Nov 3, 2016 at 12:53 AM
R2D2_WD
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- Nov 3, 2016 at 03:25 AM
Hello,

Pls Help urgently !!

My important data were keep in my WD my passport ultra. but when I trying to copy it out to my laptop, it show hard disk not responding not matter how many time I try.

can anyone help to advice what should I do to retrieve my data from the passport.

1 reply

R2D2_WD
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Monday September 1, 2014
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Nov 3, 2016 at 03:25 AM
Hi Adlrich,

I am sorry for any inconveniency caused by your WD drive. I strongly recommend you to test the drive on another PC and with another USB cable. Please open Disk Management and check if the drive is recognized with a correct file format. If the drive has a drive letter assigned, run the Command Prompt as an Administrator and type the following command:
Chkdsk H: /r

Replace the H letter with your My Passport’s drive letter. Wait for the process to end and then try to access your data.
It the problem persists, search for a data recovery software and try to save your most important data. I leave you some suggestions in the link below:
https://ccm.net/downloads/tools/file-management/
If you manage to save your data, format the drive and download Data Lifeguard Diagnostic, the diagnostic tool of Western Digital. Check the drive for errors.
http://products.wdc.com/support/kb.ashx?id=3tt9qU

I advise you to keep a backup of your data on an external device so you will have a secured copy if something similar happens again.

Hope this helps

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