Computer shuts down when connect to internet HELP!!

Closed
In despair - Nov 3, 2016 at 12:17 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Nov 3, 2016 at 04:58 AM
Everytime i connect my pc to the internet it shuts down after a few minutes and its been doing this constantly. When my WiFi is off, cable still plugged in then its no problems, nothing happens. As soon as I enable WiFi, internet is connected for a few mins and then PC shuts down and sometimes reboots. I've looked up probably almost every solution possible but to no avail. I'm in desperate need of assistance guys, please help me out! I am running Windows7 Home Premium Edition (64bit)
Related:

1 response

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164
Nov 3, 2016 at 04:58 AM
To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.

1. Open this link and download ZHPDiag :
https://nicolascoolman.eu
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button

2. Save the file on your Desktop. And connect to wifi

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista, Win 7 and 8 users, click right to ensure you execute with admin right)

4. Double click on the short cut ZHPDiag on your Destktop.

5 Click on scan
Wait for the tool to finished (maybe a long time)

6. Close ZHPDiag.

7. To transmit the report, click on this link :

http://www.tinyupload.com/index.php

8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
9. Copy the url link obtained from tinyupload and paste it here in your reply.

Ambucias
Moderator and Virus/Security Contributor
0