DELL XPS15Z Black Screen

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Fabian - Nov 10, 2016 at 08:21 AM
KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017   - Nov 10, 2016 at 11:20 AM
Hello,
I have a problem in my DELL XPS15Z. It is turning on and then the screen is going blank and black after showing Me this,, resuming windows........".when it is Black ,i See also a cruser but i cann't slide it. My laptop was running well and suddenly this problem occurred.
after that it happens regularly .
please help me yo solve the problem
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1 response

KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017   122
Nov 10, 2016 at 11:20 AM
Hi there Fabian,

I was wondering if you can boot into Safe mode? Please, share more details if you have performed some troubleshooting steps already.
The first that comes up into my mind is to restore the system through a repair CD if you have one.
The second thing is to restart your computer, go after pressing the appropriate F key to navigate to the Windows menu. From there you should have access to restore your OS. Open the Command Prompt in safe mode and run the command:
sfc / scannow
Then press Enter and wait for your OS to be repaired. If you cannot access this menu while you reboot, enter the BIOS settings. There, navigate to the storage menu to verify that your hard drive is as a first boot priority. If not, set it!
Once you have done this please, come over here to tell me what happened.

Cheers
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