Not able to access account

Closed
Viiveck - Nov 21, 2016 at 11:48 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Nov 21, 2016 at 04:23 PM
Hello,

My daughters account is not being accessed as it was created by her mother who is no more and hence recovery email address is not valid. My daughter is a minor. How do i access the account for her. ***@*** is her address.


1 response

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Nov 21, 2016 at 04:23 PM
Hello

Unfortunately if you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

Sorry
0