Dell Vostro 15 3000 Series,Not powering on

Closed
Kenneth - Updated by Kenneth on 6/12/16 at 04:14 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Dec 7, 2016 at 03:46 AM
Hello,

My laptop was working a 100% yesterday, when I switched it on last night there was no response, the power cable plugged in no response either. Please be informed that yesterday I simply closed the laptop without shutting down. This is a relatively new laptop, I've had it for 4 months now.
I tried removing the battery with the cable in, no response so I assumed the battery is good

Any advice will be appreciated

1 reply

R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 154
Dec 7, 2016 at 03:46 AM
Hi Kenneth,

I recommend you to remove the battery and power cable and hold the power button for 20 seconds. Reconnect the power cable and try to boot again. Since it is a new laptop, it should be under warranty. Please contact the seller or the manufacturer’s support. There may be some model specific guidance you should follow to get out of this situation.

Hope this helps

0