I can't recover my g mail account

Closed
Clarence Johnson - Dec 10, 2016 at 05:43 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Dec 11, 2016 at 05:18 AM
Hello,
Can somebody please help me to retrieve my g mail password? I have this phone that was master reset by Google help team and not in order for me to use this phone I have to enter a g mail account that was synced to that phone. How do I get past that?


3 responses

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164
Dec 10, 2016 at 06:04 PM
Hello
To help you, we must know if:

When you created the account did you register an alternate email address or phone number to which you have access?

or

When you created the account, did you register a secret question which you remember?
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Clarence Johnson
Dec 11, 2016 at 01:48 AM
Yes, I had a recovery phone number but I no longer have access to that number. And I want asked a security question. How can I get past the step of verifying my Google account if I can't remember the password?
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164
Dec 11, 2016 at 05:18 AM
Hello

Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

Sorry
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