Google can not confirm who you are

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Spartacus206 Posts 1 Registration date Tuesday 13 December 2016 Status Member Last seen 13 December 2016 - 13 Dec 2016 à 05:40
Ambucias Posts 47311 Registration date Monday 1 February 2010 Status Moderator Last seen 15 February 2023 - 13 Dec 2016 à 05:59
My phone was stolen a few days ago so I was worried that my accounts were compromised. Of course I changed passwords from a my brother's phone, then called MetroPCS to suspend the phone, but of course someone actually cancelled my old phone number!... So long story short I guess I do not remember my password from 2 days ago... My recovery phone number is off, and the other options like secret question I seem to not have a problem or even old passwords... Also the 6 digit code I have been receiving, but getting a message saying "Google can not confirm who you are, you can not access your account at this time." Please any help would be appreciated. Thanks #lostgmail

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Ambucias Posts 47311 Registration date Monday 1 February 2010 Status Moderator Last seen 15 February 2023 11,166
13 Dec 2016 à 05:59
Here is how to recover your password, (click this link)

https://ccm.net/faq/31449-how-to-recover-your-gmail-password

P.S. If, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.