Boot loop problem!!

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bswaffar Posts 1 Registration date Wednesday December 21, 2016 Status Member Last seen December 21, 2016 - Dec 21, 2016 at 07:10 PM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   - Dec 22, 2016 at 03:27 AM
ok my wife has a dell inspiron11 3000 series and it is stuck in a boot loop on the dell logo...itll load the logo then go black the reload the logo and that's it........how do I fix this so my wife don't flip out on me
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R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   155
Dec 22, 2016 at 03:27 AM
Hi Bswaffar,

Is it possible to reach the BIOS menu? If it is possible, search for the hard drive and check if it is correctly recognized. If there is problem with the drive or with the Windows files, it is possible that the PC cannot read the Windows files properly and that is why your PC goes in a boot loop.
Try booting from a Windows installation drive and select the Repair option. If the drive is not listed in BIOS, you may need to confirm if it is properly connected. Have in mind that opening the laptop will void its warranty.

Hope this helps

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